SOUL Power - FAQ


 

General

What is Soul Power?

Soul Power is the world’s most advanced power bank with a mega 44,300 mAh (155Wh) battery in a rugged dust and water-resistant frame. It is equipped with an easy to read OLED screen, four best in class USB ports (1 x 100w USB-C, 2 x USB-C QC 4.0, 1 x USB-A QC 3.0), industry first 15W wireless charger, 120W pure sine wave AC outlet and a 12v EC5 port for jumpstarting your car and power other DC devices.

 

Soul Power keeps you powered up anytime anywhere.

What is included in the box?

Every order includes a Soul Power unit, 90W charging adapter, USB-C cable and an instruction manual.

Technical

What devices can the Soul Power charge?

Soul Power has a range of ports to charge a wide variety of electronic devices and small appliances including smartphones, laptops, tablets, drones, DLSR cameras, portable gaming consoles, headphones, wireless power drills and more.

Please note that if a device (or combination of devices) is drawing 155W, Soul Power will be able to provide 1hr of charge at a constant power draw.

How long does it take to charge Soul Power to full?

 

Charging times vary depending on the power source used. The fastest way to charge Soul Power is by using the mains adapter which takes less than 2.5 hours to reach 100% battery level.

 

You can also charge it via the USB-C port in 3.5 hours, car charger in 4.5 hours and solar in 7-8 hours (in optimum conditions).

How many devices can it charge at once?

Soul Power is able to charge up to 4 devices at the same time.

Is it possible to charge Soul Power and other devices at the same time?

The pass-through charging ability enables you to charge Soul Power and your other devices simultaneously.

How many watt hours does it hold?

Soul Power holds 155-Watt hours.

What is Soul Power’s C rating?

Charge: 0.6C, Normally Discharge: 1C, EC5 Discharge: 30C

How much does it weigh?

Soul Power weighs about 3.3lbs (1.5kg).

What are the dimensions?

Soul Power measures 7.5 x 7.75 x 2.25 in (20 x 19 x 5.5 cm).

How can I charge it with solar energy?

To charge Soul Power with solar energy you will need at least a 30W solar panel with an XT 30 connector. The rated voltage for the panel needs to be 15V and no more than 6A.

How durable is Soul Power?

Soul Power will work flawlessly in environments with temperature ranging between -10F to 140F. The robust design (>IP60) makes it water and dust resistant so that it can withstand extreme outdoor usage. However, it is important to note that the Soul Power is not suited to be completely submerged under water.

Can I use Soul Power in other countries with different outlets?

SOUL Power comes with options of either having a US (120V,60Hz) or an international version (220V, 50Hz)

Regulations and Safety

Can I take Soul Power with me on an airplane?

Soul Power was made for travel and is compliant with all major airlines for carry-on luggage. Although it falls under the 160Wh limit established by most airliners and the FAA rules, we strongly advise to check with the specific airline before travelling.


It is possible that you may need to fill out a simple form when checking in, but ultimately is up to the TSA officers and airline personnel to allow passengers to travel with the Soul Power. We recommend contacting your airline before you are at the airport.

Is Soul Power safe?

All safety and cut-off measures have been implemented to ensure that Soul Power is entirely safe to use. Our unique and custom designed internal cooling system ensures it remains cool under pressure. Your safety is our top priority!

How to store Soul Power?

For optimal battery longevity, we recommend storing Soul Power at room temperature in dry conditions.

Shipping

Where will you be shipping?

We ship our products worldwide! However, our customers will need to be responsible for covering the costs for shipping and any related import taxes during the Indiegogo campaign.

When is my Soul Power expected to ship?

The first units will be shipped by Q1 2020.

Customer Service

Is there a warranty?

Although we are confident that you will be able to enjoy your Soul Power without any issues, every unit comes with a one-year warranty.

What is the contact e-mail?

For any customer, business or press related inquiries please contact us at hello@soulinventions.com